Support
Something wrong, or want to report a player? Write to us: support@wilderbum.com
We usually answer within 2 business days.
Please include
- Your player ID: under Settings → Account.
- Your device and OS version (for example iPhone 15, iOS 26).
- The game version: at the bottom of the Settings screen.
- What happened and when. A screenshot helps a lot.
Common topics
- I want to delete my account
- In the game: Settings → Account → Delete account. What gets deleted is in the privacy policy.
- I want to report a player
- Tap Report on the player's profile or in your friends list. You can block them from the same screen. If it is urgent, also write to us.
- My purchase did not arrive
- First try Shop → Restore purchases in the game. If that does not help, send us the store receipt and your player ID. Refunds are handled by Apple or Google.
- I lost my progress
- If you linked your account, sign in again the same way (Sign in with Apple or Game Center). For a guest account, send us your player ID and we will take a look.
- I have a request about my personal data
- Write to support@wilderbum.com. Your rights are in the privacy policy.